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Zeynep Ton

Adjunct Associate Professor , MIT Sloan School of Management

Zeynep Ton is an adjunct associate professor at MIT Sloan School of Management and the author of The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs & Boost Profits.

Zeynep’s research explores how organizations can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously. Her work highlights that even in highly competitive industries, like low-cost retail, it is possible to provide good jobs to employees, good service to customers, and great returns to investors.

Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science.  Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Economist, The Washington Post, and The New York Times.  Zeynep was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants. She was also featured by CNNMoney as one of eight young business school professors on the rise.

Prior to joining MIT Sloan, Zeynep spent seven years teaching at Harvard Business School. She teaches MBA and executive education courses in operations management, supply chain management, service operations, sustainability, and operations strategy. She received several awards for excellence in teaching both at HBS and MIT Sloan.

A native of Turkey, Zeynep first came to the U.S. on a volleyball scholarship from the Pennsylvania State University. She received her B.S. in Industrial and Manufacturing Engineering from the Pennsylvania State University and her D.B.A. from the Harvard Business School. She lives in Cambridge, Massachusetts with her husband and four children.

MIT Sloan School of Management